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General Notes
 
All delivery charges are calculated by us for each and every order we process. This gives you, the customer the best possible deal for your order. Please keep in mind, that delivery charges are dependent upon packaged weight, size, value and destination, drawing up an easy to use table of prices is next to impossible as archery equipment is so varied. Minimum Shipping Rates for a one pound package are $7.95 if we receive payment by check or wire only
 
In the delivery charges (Postage Packaging & Handling) is NO INSURANCE included, if you want to add it please let us know. We are not responsible for lost or damaged packages.
 
We estimate 6 to 10 business days for delivery once the order has been shipped. However, some destinations may take up to 21 days or even longer.
If you are concerned about delivery charges when you place an order please contact us.
We are very experienced with worldwide shipping. If you have any questions regarding delivery to your country, please e-mail us.
Items not eligible for free freight are products that are oversized from the manufacturer which include tree- stands, targets, decoys, bow presses, string jigs, longbows, compound bows, bow cases, or heavy items etc.
 
Special order item(s) have to be paid in advance.
 
 
Returns Policy
 
We, at K1 Archery want you to be delighted every time you buy archery products from us. Occasionally we know you may want to return items. You have the right to cancel the contract for the purchase of any item within 8 days of delivery beyond this period all sales are final. This applies to all of our products. However the items designated for return should not be used. We regret that we cannot accept cancellations of contracts for the purchase of computer software products where the item has been unsealed.
 
All Sales are Final on Clearance or Used Items and Special Order items. They May Not be Returned or Exchanged. Clearance or Used Items are Designated with an Asterisk (*) in Front of the Product Name.
 
To cancel this contract you must contact us for a “Return Authorization Code”. Once you have this authorization, please package the item securely and send it to us with a copy of the authorization e-mail, so that we receive it within 8 working days of the dated that the item was delivered to you.

 
Our return address is:
 
www.K1-Archery.com
K1 Archery
26895 Aliso Creek Rd.
Suite B - 916
Aliso Viejo, CA 92656
USA
 
Remember to mark package and/or custom labels with “Returned Goods”. If we are charges import duty on returned goods this will be deducted from any refund or credit.
 
For your protection, we recommend, that you use a recorded delivery service. Please note, that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (like fletching arrows, postage or packing etc.)
 
Note: All sales are considered final. A 25% restocking charge will be applied for items, which have not been used and are in original packaging. The manufacturer, not K1 Archery, warrants all equipment. We will provide information as necessary. If returned for warranty, a copy of the original invoice must accompany the item along with a description of the problem. All returns must have prior authorization to be accepted. Special ordered items, made to order arrows and limbs may not be returned.
 
 
Returning Faulty Goods
 
All stocked products are carefully selected to ensure the best quality and are checked for any defects through the manufacturing process before dispatch.
 
With this in mind, it is rare for any item to need to be returned to us. If a product is found to be faulty, due to a defect, this is normally covered by the manufacturer’s own warranty. If the product is faulty we will replace the item with an identical or similar item with your agreement. All returned items are the responsibility of the customer until received by our company.
 
 
Warranty
 
All defective merchandise is warranted and insured under the manufacturer’s warranty and their insurance policy coverage. You may choose to contact the manufacturer directly or EMAIL us for assistance in the event of a manufacturer’s defective product. All returns request a prior authorization and RA # on the outside of the box in order to be accepted. Please include a brief description of the defect along with your name, address and a copy of the original sales slip with any return. We will process the warranty under the guidelines of the manufacturer as quickly as possible. All merchandise is warranted by the manufacturer; NOT K1 Archery. Most manufacturers require that the return of a defective item be evaluated for repair or replacement according to their policies. The manufacturers will not authorize K1 Archery to immediately replace defective items. We will offer every assistance available to us. Thank you for understanding that we cannot offer a refund for defective merchandise unless authorized from the manufacturer. Products made by K1 Archer will be 
warranted for one (1) year.
 
 
Quality Assurance
 
All products sold are brand new, unused and as supplied directly from the manufacturer and/or distributors. We do not sell second hand or used products unless clearly specified otherwise and no items are sent out on a “trial” basis.
 
 
 

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